Privacy Policy
Pros Onsite Locksmith (“We,” “Us,” or “Our”) operates the website www.prosonlocksmith.com (the “Site”). This Privacy Policy outlines how we collect, use, and protect your information when you visit our Site or use our services. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
- Contact Information: Name, phone number, email address, and mailing address.
- Service Information: Details related to your locksmith needs, including appointment times and service preferences.
- Payment Information: Credit or debit card details and billing information (processed securely).
b. Non-Personal Information
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Pages viewed, time spent on the Site, and other browsing activities.
2. How We Use Your Information
We use the information collected to:
- Provide and maintain locksmith services.
- Communicate with you regarding service updates, promotions, and support.
- Process payments and manage appointments.
- Improve our services and enhance customer experience.
- Comply with legal obligations and regulations.
3. Sharing Your Information
We do not sell or share your personal information with third parties. Your phone number and any SMS-related data are strictly used to provide the services you request and are never disclosed without your consent.
4. SMS Terms & Conditions
By subscribing to our SMS services, you agree to the following:
a. Types of Messages You May Receive
- Appointment reminders and confirmations.
- Service-related updates and notifications.
- Promotional offers and discounts.
b. Message Frequency
- Message frequency may vary depending on the nature of your service requests and interactions.
c. Message and Data Rates
- Standard message and data rates may apply as determined by your mobile carrier.
d. Opting Out
- You can opt out of SMS notifications at any time by replying “STOP” to any message. After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-enroll.
e. Help & Support
- For assistance, reply “HELP” to any message or contact us at info@prosonlocksmith.com or (813) 565-2230.
5. Data Security
We take reasonable measures to protect your personal information against unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of promotional communications.
- Request a copy of the data we have collected about you.
To exercise your rights, please contact us at info@prosonlocksmith.com.
7. Cookies and Tracking
We use cookies to enhance your browsing experience. These cookies collect non-personal information to analyze usage and improve the Site’s performance. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the effective date. Continued use of our services after updates constitutes acceptance of the changes.
9. Contact Us
If you have any questions about this Privacy Policy or our SMS Terms, please contact us:
Email: info@prosonlocksmith.com
Phone: (813) 565-2230
Pros Onsite Locksmith is committed to protecting your privacy and ensuring transparency in all communications. Thank you for trusting us with your locksmith needs!
